Home - Durham Shopmobility

What is Shopmobility?

Shopmobility is a scheme which hires out motorised scooters, manually operated and power assisted wheelchairs to assist in the accessibility to the shopping facilities, leisure activities and beautiful sights of Durham City for members of the public who have limited mobility.

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FREEDOM FROM REDUCED MOBILITY

Offering wheelchairs, scooters, walking aids, both short and long term.

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SUPPORTING CHANGE

When the world feels like its coming down around you.. we can help and support you.

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TRIPS AND EXCURSIONS

Just because you need a little help shouldn't stop you from being independent. We offer a variety of trips to get you out the house.

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RECYCLING EQUIPMENT

We understand losing a loved one is hard, have comfort that their old mobility aids are being put to good use to help others with reduced mobility.

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Who can use Shopmobility?

Shopmobility is for anyone - young or old. Whether their disability is temporary or permanent, those with long or short term disabling injuries... basically ANYONE needing assistance with a mobility problem.

Why use Durham Shopmobility?

Operating for over 20 years.

Our staff have a combined 110 years of disability advocacy and knowledge within the industry.

We're a registered charity, and our company is not for profit, all the money we receive, we reinvest in helping more and more people.

HOW IT WORKS

Discover how our service works

Get in touch

Either pop in to our office, give us a call, drop us an email or even send us a letter!

Your needs

Discuss what you need, what equipment, long term or short, and is this a one off or recurring need?

Get your aid

Arrange to get your chosen mobility aid either in house or dropped off at yours.

Independence

Get back out into the world, and enjoy a new found sense of independence.

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CONTACT WITH US

Ready to get back out into the world?
Leave your phone number and we will call you back

Terms and Conditions of Hire

Statement: The Trustees, Directors, and Staff at Durham City Shopmobility are committed to providing the best possible service to our members. The Health and Safety of our members is one of our top priorities. With this in mind, we would like our members to be aware of the following:

Anyone with a medical condition such as epilepsy, diabetes, and who is subject to seizures or angina attacks, or whose sight is impaired to the extent that they should not drive, should use our attendant-controlled wheelchairs for their own and public safety.

If you have been previously advised not to use an electric wheelchair and/or scooter by your GP, physiotherapist, or occupational therapist—or have been refused such a piece of equipment during an assessment—we strongly advise against using our equipment.

Our standard wheelchairs and scooters have a maximum weight limit of eighteen stone. Specialised equipment is available upon request.

All wheelchairs are fitted with lap belts. Differing professional opinions exist regarding the use of such belts. Our staff will explain these issues to you, and the use of belts will then be at the discretion of individual members.

Terms and Conditions of Usage

I acknowledge that I have undergone a basic introduction to the safe use of the equipment and have had the controls explained to me. I have also had a supervised trial run on the equipment.

I accept full responsibility for any wheelchair or scooter in my care while using Durham City Shopmobility services. Specifically, I agree to the following:

The wheelchair or scooter will not be taken out of the City Centre without prior arrangement with Shopmobility staff.

I will operate the wheelchair or scooter with due care and attention, abiding by a walking speed and using designated crossing points and dropped curbs whenever applicable.

If the equipment is left unattended, I will ensure that it does not obstruct footpaths, building entrances, or restrict access for other individuals. The key will be removed from the equipment during such times.

I will conduct myself respectfully and will not be abusive or cause distress to staff, volunteers, or the general public.

I will not operate the equipment under the influence of alcohol and/or illegal substances.

I will not carry equipment, shopping, or other items in a manner that interferes with my ability to safely control or steer the equipment.

I will not carry passengers or pets and will not allow anyone else to operate the equipment.

I confirm that, to the best of my knowledge, I do not have any condition that would impair my ability to safely operate the equipment loaned to me by Durham City Shopmobility.

Terms and Conditions of
Deposit and Payment Information

At Durham City Shopmobility, we are committed to safeguarding your privacy and the protection of your personal data. All your information, including your card details for deposits, will be stored and processed in full compliance with UK data protection laws. Please read the following deposit terms carefully to understand our practices regarding your personal data and how it will be treated.

A deposit may be required for the use of equipment. If the equipment is not returned within the agreed timeframe, Durham City Shopmobility reserves the right to retain the deposit as a late fee.

If the deposit is paid by card, I understand that the card details will be securely stored on the merchant’s site until the equipment is returned or until it is deemed appropriate to destroy the details.

In case the equipment is not returned, I authorise Durham City Shopmobility to charge the card to cover the cost of the equipment.

I understand that all data will be handled in compliance with UK data protection laws.

What is Shopmobility?

FREEDOM FROM REDUCED MOBILITY

SEE MORE DETAILS

SUPPORTING CHANGE

SEE MORE DETAILS

TRIPS AND EXCURSIONS

SEE MORE DETAILS

RECYCLING EQUIPMENT

SEE MORE DETAILS

Who can use Shopmobility?

Why use Durham Shopmobility?

Operating for over 20 years.

Our staff have a combined 110 years of disability advocacy and knowledge within the industry.

We're a registered charity, and our company is not for profit, all the money we receive, we reinvest in helping more and more people.

HOW IT WORKS

Discover how our service works

Get in touch

Your needs

Get your aid

Independence

CONTACT WITH US

Ready to get back out into the world?
Leave your phone number and we will call you back

Terms and Conditions

Terms and Conditions of Hire

Terms and Conditions of Usage

Terms and Conditions of
Deposit and Payment Information

Online Registration Details

This is for your online account (coming soon!)

Membership Details

All of the Details are needed for you to become a member!

Terms and Conditions

They're super important!

£10 Payment for Yearly Membership

Don't worry, this is a one off payment

What is Shopmobility?

FREEDOM FROM REDUCED MOBILITY

SEE MORE DETAILS

SUPPORTING CHANGE

SEE MORE DETAILS

TRIPS AND EXCURSIONS

SEE MORE DETAILS

RECYCLING EQUIPMENT

SEE MORE DETAILS

Who can use Shopmobility?

Why use Durham Shopmobility?

Operating for over 20 years.

Our staff have a combined 110 years of disability advocacy and knowledge within the industry.

We're a registered charity, and our company is not for profit, all the money we receive, we reinvest in helping more and more people.

HOW IT WORKS

Discover how our service works

Get in touch

Your needs

Get your aid

Independence

CONTACT WITH US

Ready to get back out into the world?Leave your phone number and we will call you back

Terms and Conditions

Terms and Conditions of Hire

Terms and Conditions of Usage

Terms and Conditions ofDeposit and Payment Information

Online Registration Details

This is for your online account (coming soon!)

Membership Details

All of the Details are needed for you to become a member!

Terms and Conditions

They're super important!

£10 Payment for Yearly Membership

Don't worry, this is a one off payment

Ready to get back out into the world?
Leave your phone number and we will call you back

Terms and Conditions of
Deposit and Payment Information